In this video I will show you how to install the Virgin Med. Look out for the envelope in the top right-hand corner. The info below is a copy paste of the steps provided by @John_GS (Forum Team) in how to order them when using the Connect app. You might need to call 0800 953 9500 to activate the wifi pod. Next to the TV not behind it. Email. So my pod suddenly stopped working, the light on it is just flashing. £40-100 (that’s ~4->12 months of Max Pod rental) should sort it for most customers with an average property and usage. Quick tip take a note of your current SSID wifi network name and transfer it to your HUB. I also ta. on 28-03-2023 06:18. Gaming Support. However best to try it in the same room as the hub first. 1 ACCEPTED SOLUTION. If you need a second or third Pod, sign in to My Virgin Media, click on Your Package and follow the steps in the WiFi Max tab. Virgin Mobile. Wi-Fi pod flashing blue. Both types of Virgin Media WiFi Pods use the same mesh technology to boost your home WiFi coverage. Hi, I have just been changed to volt package on the 28th December. I've gone into the Hub and everything is set-up as it should be: - Not in Modem Mode - 2. . As long as all of the above points are all met then the Pods will automatically connect to your Hub's WiFi and begin broadcasting. Have you changed anything on your hub? The pods only work under certain conditions. • Start the Scan (do this in every room) • Scan complete. I have tried turning the pod off and on and it goes green followed by no light but the app is only showing one pod which is the new one. Many consider these Virgin WiFi pod units to be one of the better WiFi pod design concepts for the home. Sorry to hear this feedback regarding the Wi-Fi pods with your home setup. It's great to hear you're looking at having WiFi Pods. I’ve recently received a Wi-Fi Pod to use with my Hub 5 router. Gig1 Fibre Broadband will future-proof and bring harmony to your home. I can think of is to connect a separate wireless access point to the VM pod via ethernet and use the wireless access point as a dedicated network for my legacy devices. The clever technology inside our WiFi Pods uses the cloud to understand how you use WiFi and constantly adapts to create the best conditions for the network your household needs every day. Virgin Media Wi-Fi now offers an intelligent WiFi pod solution for getting WiFi throughout your home. 1. They can also use your home’s electrical wiring to transmit the signal, like our Powerline Boosters. I managed to get a live chat. Some of the extra benefits for O2 customers can also include free speed boosts and double mobile. Do you want to enjoy fast and reliable WiFi in every corner of your home? Then you need to set up your WiFi Pods, the smart devices that work with your Virgin Media Hub to create a seamless mesh network. 4. • While connect to WiFi, Tap I’m ready. Hi there, Im looking for help with my broadband / WiFi pod set up in my home. Broadband ISP Virgin Media UK has today launched a new service called Intelligent Wi-Fi Plus, which combines improvements to the firmware of their HUB 3. This shiny new version of the app is the control unit for your WiFi that helps get your Virgin Media broadband up and running. on 11-07-2023 18:26. The SSIDs must be the same and broadcast enabled. How to setup virgin media pod - Wi-Fi booster and extender - #virginmedia #wifi #wifiextender #booster #virgin #media #internet #wifi #slowspeed #blackspot F. Wi-Fi extenders work by running the broadband signal down the electrical wiring within your home. . The wireless details from the Pods will be the same as the Hub's details, so no additional steps are required to connect up the devices in the home. Disconnect your old Hub. Hi Leea56 when you setup the pods and have waited 24hrs for them to optimize the best way to get the most out of them is to everything off the uses wifi and then turn them all back on that way they will connect to the strongest wifi signal to them. Scan your home using the free Virgin Media Connect app and, if it finds signal blackspots, you can now order an Intelligent WiFi Pod by calling 0800 064 3850. However I now have a spare Wifi Pod that won't. Virgin Mobile. Start the Scan (do this in every room) Scan complete. That means double the mobile data on every eligible O2 Pay Monthly plan in your household. <link rel="stylesheet" href="/support/help/check-services/styles. You can run a super-intelligent WiFi home scan to detect snags and speed up your connection around the house, and all without leaving the sofa. I’ve checked within the VM Connect app and My Virgin Media, but I can’t find anywhere where I can order a Wifi pod. If you have a WiFi booster please follow the next steps to get set up. At least 30Mbps download speeds in every room or £100 one-off credit. It’s backed up by our signal-boosting mesh WiFi Pods (if needed) and Intelligent WiFi service – at no extra cost with Gig1 Fibre Broadband and our Volt packages. Our new and improved two-step speed test guides you around your home room by room, testing WiFi performance in each one. Further exclusions & legal stuff apply. css"> <iframe aria-hidden="true" title="GTM". WiFi Pods (white) contain clever tech that learns how you and your family are using your WiFi network. Virgin Fibre Areas only. . Solved: Hi just had a wifi pod delivered and setup but still have blackspots will it be possible for another pod to be sent out to me - 5072337 - 6. 2. Please try the below steps as it should help if a Pod is needed; • Tap Start the scan. Then Start the scan again. Gig1 Fibre Broadband comes with a WiFi Hub that’s capable of delivering gigabit speeds over WiFi. Thank you. No setup fee is available on all bundles, broadband & phone, and broadband only packages. Some customers will get this “ at no extra cost “. When do they turn up? Please message me DM as getting through to VM is nigh on impossible. Further exclusions & legal stuff apply. in QuickStart, set up and connections yesterday; WiFi pods, one flashing blue, one flashing green in Networking and WiFi. Up to 3 WiFi Pods if needed. Your broadband speed. Ahead of doing this - please be aware we can only send the initial POD order out via community, and are unable to send any additional pods. Virgin Media WiFi Hub with Intelligent WiFi technology ; Double the data on your O2 sim; Perks and experiences with Priority ; See broadband and phone deals . Apparently they are ‘keeping an eye’ on my line. 1-50g0d6722-prod-cuillin. • Scan complete, Tap continue. Pod will need reactivating on the New Hub - on your account so. Available with M50 broadband or faster. I've been trying to get a pod to cover the dead areas of the house for some time. Wait 2 mintues for Scan. Tap Start the scan. Wait 2 mintues for Scan. I’m new to Wi-Fi pods. Up to 3 WiFi Pods if needed. Excludes broadband faults and broadband network outages. Whatever the reason for your connection problems, a Wi-Fi signal booster is an affordable solution that can help the signal from the Hub go further, giving you stronger and more. The app’s available to all Virgin Media Broadband customers. . Forum; Apps. As long as all of the above points are all met then the Pods will automatically connect to your Hub's WiFi and begin broadcasting. When pod arrives, it's super easy to set up. When I rebooted the router things improved. 2 weeks ago. raindo • 8 mo. • Wait 2 mintues for Scan. Tap Start the scan. I've moved the pod into several different locations but just blinks for hours and doesn't connect. Spoken with VM support and promised a call back which hasn’t happened. the FAQ doesn't say anything about it being Volt+Gig only nor is there any mention at all on the FAQ page about them being chargeable. Home Phone. If everything’s okay with the Hub, the app will take you through to order a WiFi Pod to help boost your WiFi connection. You agree to follow our reasonable instructions and (if we require it) provide our technician with access to your home on the day agreed for your visit. Reset Hub. If that doesn’t do the job, we’ll send you up to a total of 3. If that doesn’t do the job, we’ll send you up to a total of 3. 5. Excludes broadband faults and broadband network outages. If you’re outside of UK, you’ll see a range of network names, but will only connect automatically to those set up by the Virgin Media Connect app. Fastest WiFi guarantee of any major provider Comparing WiFi guarantees of major UK ISPs. on 25-12-2022 11:13. As long as all of the above points are all met then the Pods will automatically connect to your Hub's WiFi and begin broadcasting. 2) I am in router mode. Up to 3 WiFi Pods. Up to 3 WiFi Pods. Do you know if its a wifi only issue (ethernet connections are ok?), if it is - then On a Hub3/4/5, you could first try separating the SSID's of the 2. How to get your Virgin Media Wi-Fi booster for free. Then order the second Pod by calling 0800 064 3850. Set up a guest network. If the mesh WiFi Pod’s placed near your device, like your games console, it’s always a good idea to plug it in. on 13-09-2023 17:31. Up to 3 WiFi Pods. Options. Virgin Phone Switchover. 1 ACCEPTED SOLUTION. Got a WiFi Booster? 2. Up to 3 WiFi Pods if needed. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. They’ll team up with the Virgin Media WiFi. VM Agents confirm order of a WiFi Pod but nothing happens in Networking and WiFi Friday; WI-FI in Networking and WiFi Friday; New hub 5, new WiFi pod in Networking and WiFi Friday; Need WiFi Pod for 5x Router in Networking and WiFi Thursday; White wifi pods not connecting to new hub 5 in Networking and WiFi TuesdayAfter having issues with my broadband the other day and eventually it sorting itself out I have found my Wi-Fi pod is just continuously flashing blue. VM will only send out one WiFi pod at a time, and there must be at least 7 days before ordering each one. Once you’ve linked the Virgin Media Connect app to your Hub 3, 4 or 5, you’ll see your network details on the Home tab of the app. Gig1 Fibre Broadband comes with a WiFi Hub that’s capable of delivering gigabit speeds over WiFi. The SSID must be password protected. on 25-09-2023 17:10. Terms of guarantee vary by provider. Tap Add a room, Tap the room you're in. Separate additional wireless access points is an alternative but can be more of a challenge to set up/manage. Wi-Fi Pods with Wi-Fi 6. Finally rang directly and managed to sort 1 pod. Virgin Media Refusing to send Wifi Pods or max even though the Wi-Fi speed is lower than the Guarentee in Networking. Whilst the 1st pod can be requested, a second and third pod can only be ordered after diagnostics have been completed and we determine that a Pod is the correct fix for the connection issue. If it is poor again after the rescan, it. - The 5x hub is connected via optical cable, not coaxial. No, it doesn't need to be cbaled into the hub. <link rel="stylesheet" href="/support/help/check-services/styles. You might need to turn the WiFi Pod that’s connected to your device off and on again for it to be recognised and added to your network. But since the pods are free on my current plan I thought I might as well use VM pods first. 1. Plug the router's power cable back into the outlet. 0c9821507a37ee02. Virgin Media's Hub 3, Hub 4 and Hub 5 give customers fantastic WiFi connections all year round. VM will only allow you to order 1 every seven days to the maximum of 3 pods, When checking speed etc from the pod remember to disconnect your wifi on your device and the then reconnect, try this first standing over the pod, then move further away and see what happens. To support these networks, UK cable broadband provider Virgin Media has teamed up with smart home services provider Plume to bring smarter Wi-Fi. 8 Press and hold the WPS/Virgin Media button on your Hub until the lights start blinking. Pod: Reboot pod and retry ethernet backhaul to see if there is any difference in performance. If the scan picks up that you need a pod it will allow you to order some. The sounds of stroking and scratching the cardboard box, the tearing of tape an. As for your Connect App, the first thing to be aware of is you need to be connected to your Home WIFI in order for the app to connect to the Hub. Virgin Fibre customers: the app will work on a device where setup has been completed using My Virgin Media account details. The best way to get a pod order is download the Virgin Connect app, from here do a scan. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. However best to try it in the same. Time to Boost your WiFi. It helps you get your broadband up and running and make the most out of your WiFi experience, all from the comfort of your sofa. It will identify the blackspots and allow you to order one Pod to start with. At the time of writing it costs an additional £8 per month on top of your existing Virgin Media bill. Our new WiFi Max service allows you to have up to 3 pods. D01 C9W8Open the Virgin Media Connect app and follow the on-screen instructions to set up your Wi-Fi pod. Wi-Fi Pods. Video guide prepared by Luqman Khan Here is with how to self install virgin media pod. If you don’t get download speeds of at least 30Mbps in every room, if needed we’ll provide up to 3 WiFi Pods. Tap Start the scan. in QuickStart, set up and connections 5 hours ago; WiFi pods, one flashing blue, one flashing green in Networking and WiFi 5. You could put a WiFi Access Point on the end of the network cable. Ordered a wifi pod as I can get them with my gig1 and my wifi was a little crappy in some parts of the house. I cant even log onto virgin media its that rubbish. If you’ve requested an upgrade, you’ll receive a new Virgin Media WiFi Hub in the post. Still some rooms on higher floors/past concrete with speeds much lower <100 even<50. Away from large bodies of water (e. Hub 3 will have random Wi-Fi outages until Smart Wi-Fi / Channel Optimization is Disabled and Auto Channels are Disabled on both 2. Superstar. If you do want to invest in better equipment, you would need to get either a… (1) Mesh System, (2) Wireless router, (3) Wireless access point, (4) a pair of good quality Wifi Powerline Adaptors, or a combination of (2&3). The info below is a copy paste of the steps provided by @John_GS (Forum Team) in how to order them when using the Connect app. WiFi hotspots. Further exclusions & legal stuff apply. Please be aware that it can take up to 24 hours for the Pod to be re-provisioned and setup for optimal performance. Virgin TV 360. VM will only allow you to order 1 every seven days to the maximum of 3 pods, When checking speed etc from the pod remember to disconnect your wifi on your device and the then reconnect, try this first standing over the pod, then move further away and see what happens. Our old WiFi Boosters can help you tackle WiFi coverage problems. How to setup virgin media pod - Wi-Fi booster and extender - #virginmedia #wifi #wifiextender #booster #virgin #media #internet #wifi #slowspeed. Reply. 0, as part of Virgin's wireless network, these pods seem ideal as a simple "plug in and get set up" style. HomePass works with all internet service providers and uses cloud-controlled adaptive WiFi pods to create a self-optimising WiFi network throughout the home. A vm engineer has sent me a WiFi pod which isn’t compatible with a Hub 4 in Networking and WiFi yesterday; How can I get a Wifi Pod in Networking and WiFi yesterday; Told to wait 14 days before ordering Pods. See all your connected devices and pause WiFi to individual ones whenever you like – perfect for when it’s the kids’ bedtime. If you want to split out your WiFi networks again, that’s really easy too. However, despite several calls to Virgin I still don't seem to be set up on My Virgin Media, so I can't change any settings on my account - the "child safety" settings block websites I need for my work, but I can't turn the parental controls off. UK’s fastest widely available broadband Virgin Media Gig1 (average download speed 1130Mbps) vs fastest widely available average download speeds of. Hmm. Signal is therefore zero gb in these locations. Excludes broadband faults and broadband network outages. Remember, if you ever need assistance in the future, our fantastic community and forum team are always willing to lend a hand. Solved: Hi just had a wifi pod delivered and setup but still have blackspots will it be possible for another pod to be sent out to me - 5072337 - 4. The Passphrases of the SSIDs must match. Adduxi. . If so have your account and area number handy, and the wifi pod serial number. Our next-generation Hub works alongside Virgin Media’s ultrafast broadband network to deliver peak WiFi performance, thanks to WiFi 6. From there, the setup is nice and simple. Channel Optimisation must be left on. PP01-VM - This is a rebadged Plume PowerPod. £8p/m extra or included with Gig1 or Volt. Hi @johng_04 . HomePass is available for an annual charge of £99 and comes with one SuperPod as. 4. To run the scan, simply connect to your. Exceptional features of WiFi Max . Do: use the Connect app to run a super-intelligent WiFi home scan. Here you can access all the frequently asked questions on our Smart Wi-Fi Pods. Rather than a hardware upgrade alone, Intelligent WiFi Plus is a combination of software, available for the Hub 3 and Hub 4 routers, and plug-in satellites called WiFi Pods. Connect the coaxial cable to your new Hub and secure it with a. It then enables them to create the ultimate surfing conditions for your home network. SpeedQuickStart, set up and connections. Hi stiffers . However best to try it in the same room as the hub first. We’re so confident in this technology that we’ve launched. Our old WiFi Boosters can help you tackle WiFi coverage problems. . Disconnect your old Hub. It will now give you £100 in credit if you cannot get minimum download speeds of 30-meg in each. Are the Booster pods free? Virgin Media advises these. 1 technology, is designed to power the next-generation of connected devices – including modern smartphones. After I installed it, the first one wouldn't connect. Connect your devices to the new wireless. The charge is to cover the costs incurred by us when arranging the transfer and set up of your services at your new address. any help gratefully received as my broadband upgrade has turned into a major downgrade!I have a camera in the garden which connects via Wi-Fi but the signal is not that good. CantTesteThis 2 yr. It’s just taken so long to get this resolved. However, WiFi Max is free if you opt for the highest speed or the largest bundle (Gig1 or Ultimate Volt respectively) – in those two circumstances the additional. 3) Smart WiFi is enabled. Any help would be much appreciated. ago. Virgin sent me the hub 4 a few days ago as part of my volt benefits. Also I still can’t use the connect app yet. 39K views 11 months ago #wifi6 #virgin #wifi. Fibre optic. in QuickStart, set up and connections 9. Turn Off Old WiFi Opens in new window. It’s a simple solution and should work for you. Hi, I received my new Hub5 yesterday and have the same issues, 3 pods are now not working. To get started, all you need to do is plug in your WiFi Pod and pair it with your Hub 3, 4, 5 or 5x. Virgin Media Ireland Limited, Macken House, 39/40 Mayor Street Upper, Dublin 1. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Remove all other WiFi boosters & 3rd party extenders (Netgear, TPlink etc) Plug in the new WiFi Pod halfway between the Hub and where you’re experiencing poor WiFi. You need to use the Connect app. Enduser. Networking and WiFi. But the kitchen is 12mb and the bedrooms upstairs range from 13mb to 22mb, one of which is used for my o. If the scan picks up that you need a pod it will allow you to order some. Virgin TV. Has anyone else had problems with the WIFI pods after a Software update done by Virgin media technical, they stopped working, after contacting Virgin media I was told at first it was a known problem and would be fixed within 24 hours or may take 5 days, after 3 weeks and numerous phone calls and lies its still not working. Available with M50 broadband or faster. Networking and WiFi. Intelligent WiFi Pod: up to £86 per unit. We are on the Volt 1GB package with generally fast enough speeds for us to both work. If you’ve got a mesh WiFi Pod, but your Virgin Media Connect app confirms that your download speeds are still lower than 30Mbps in every room, you’ll be eligible for up to two additional mesh WiFi Pods. The difference is night and day - I receive 150-200 mbit in every corner of our 7. Fastest WiFi guarantee of any major provider Comparing WiFi guarantees of major UK ISPs. The SSID must be password protected. How many WiFi Pods do I need? If you’ve run a speed test on the Virgin Media Connect app and aren’t getting download speeds of at least 20Mbps in every room, you can get up to three WiFi Pods – and if that doesn’t help, we’ll add £100 credit on your next bill. Both ethernet and WiFi speeds have shown a small but noticeable improvement. Learn more. Whilst the 1st pod can be requested, a second and third pod can only be ordered after diagnostics have been completed and we determine that a Pod is the correct fix for the connection issue. Further exclusions & legal stuff apply. 00 Sun) is the best time to get through quickly. If you’ve requested an upgrade, you’ll receive a new Virgin Media WiFi Hub in the post. . If it finds a potential signal-less spot, it’ll test our broadband speed to the WiFi Hub to make sure there isn’t a problem with your network. Virgin Fibre Areas only. Wait 2 mintues for Scan. Read the Ts & Cs for Intelligent WiFi Plus and you’ll find that you can only get a second Pod “following an assessment of the WiFi performance inside the registered account address by a Virgin Media agent. If you have a WiFi booster please follow the next steps to get set up. I’ve tried resetting the hub, switching off pod and even moving it to same room as my hub. Excludes broadband faults and broadband network outages. QuickStart, set up and connections. Each pod, powered by. Use your own TV remote to turn on your TV – pressing the Input, AV or Source button. The need for smarter home Wi-Fi technology was. " Virgin seem to have disabled this feature and only support output from the Wifi Pod's ethernet port. •The Hub must be in 'Router Mode' and not have been changed to 'Modem Mode'. Further exclusions & legal stuff apply. At least 30Mbps download speeds in every room or £100 one-off credit. . Tap Add a room, Tap the room you're in. You can call in to order them if you want to go ahead - or a VM person will respond on here in a day or two. The pods like Factory settings pretty much to work properly, sometimes the phone team mess with settings to fix issues and that might be the problem. css"> <iframe aria-hidden="true" title="GTM" src=". Do: use the Connect app to run a super-intelligent WiFi home scan. You need to use the Connect app to perform the Home Scan in the area where the signal is low(est) . Home Phone. If any more are needed they can be supplied up to a total of 3. The SSID must be password protected. For many, getting a booster is an easier and cheaper option to buying and setting up an entirely new system Credit: Virgin. Once again my internet is on and off once it works it’s ok but the pods only say fair on my connect. Manage Your Account. If that doesn't work you can also call by calling 0800 064 3850 to order a pod (they will only send out one at a time, and there must be an interval of at least one week before a second order will be accepted) Call around 8am if possible when lines first open and are least busy. on 13-03-2023 22:30. They should, but will need a factory reset to get the new Hub 5 SSID and password setup. TV. Virgin Fibre Areas only. WiFi Max is an add-on service you can get with any Virgin Media broadband deal. The pods are only free for volt customers and 1gig service. A broadband speed boost to the next available level (up to a max of 1Gbps) and up to 3 WiFi Pods (if needed) at no extra cost. We stay in an old house with thick concrete walls built circa 1937. Intelligent WiFi Plus will power Virgin Media’s fastest and most reliable service to date. Set up a Hub. So you need to prove that you can't get 30 Mbps (3. on 02-06-2023 09:00. I have used the Virgin Connect app to confirm these speeds. com#gig1 #wifi6 #rou. After the setup is complete, the Wi-Fi pod will automatically connect to your router and start broadcasting a new wireless network. My only objection to Virgin Media Intelligent Wi-Fi Plus and the Wi-Fi Pods is the way they’re sold as a subscription service. Hi, My wifi went off before but has now come back on, however my Wifi Booster Pod is not connecting. I'm using one of the new wifi pods in the kitchen and have connected my TV to it via ethernet cable. According to VM it can take up to 24h for the pod to settle. They are free if you are on the Gig1. Gaming Support. CCTV. Disable WiFi - Fritz!box. (note: the coaxial cable will need to be unscrewed). I'm fuming , how come Virgin media are quick to take yer money when things go up, but will not get back in touch with you when you have a problem, I thought I was OK on phone and laptops, regarding things I need to find out , but trying to order pods , to try and get better wi fi speeds is a nightmare, doing a. At least 30Mbps download speeds in every room or £100 one-off credit. Please bear in mind, you can manage your account from here. Think of it like a relay race, passing the signal to a fresh runner, ready to. 0 Kudos. V6. Hi everyone, I had a mesh WiFi system which unfortunately malfunctioned so stuck with just using the HUB5. in Networking and WiFi 13 hours ago; New build connection advice in QuickStart, set up and connections 14 hours agoYou can also add WiFi Max to our M125 to M500 Fibre Broadband packs (without Volt) for £8 a month with your first WiFi Pod provided automatically. If you’re in the UK you’ll see 'Virgin Media' in your list of available WiFi networks. WiFi. However when going back downstairs, even though I’m in range of the hub, my iPhone sta. WiFi Pods not working since Hub upgrade. on 26-07-2022 12:43. While connect to WiFi, Tap I’m ready. You can also easily manage your guest network settings on the Virgin Media Connect app. In Advanced Settings you can disable your guest network as well as manage the limits of your different networks. However it’s still starts with green light then goes to to constant blue. Email. Presumably if it's so. Scan complete, Tap continue. Hey leea56, thank you for reaching out and I am sorry to see the pod hasn't fixed the issues. Hey folks, new here. So, a 50 minute broadband, TV and phone. 0 Kudos. See more. If you move the Pod too far away it will loose connection. A WiFi dongle is a small device that slots into a computer’s USB drive. Watch: Get the best WiFi experience. - The new routers currently do not have a router mode (at the moment). My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. Our home scan feature will guide you from room to room to carry out WiFi speed tests. After a few minutes the pod with two Ethernet port starts flashing blue, the other pod with one Ethernet port continually flashes white, neither of the ports connect to the new hub 5. Our plug-in WiFi Pods will always choose the best connection for each device – their new roaming feature checks WiFi signal around your home and how busy each point gets at. Browse.